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What is the Warranty Policy?
customer support posted this on May 6, 2019
- Send a picture or a video of the product by the problem and you will be contacted by one of our customer service representatives to make a request to issue a bill of lading within 48 hours.
- After receiving the bill of lading number from the customer service department, head to the nearest Aramex branch and hand in the product.
- The product is inspected by the Warranty and Maintenance department.
- After the repair process, one of our customer service representative contacts the customer to send back the repaired product.
- The repair process by the Warranty and Maintenance department takes 14 days from the purchase date of receiving the product.