At RUSHBRUSH®, we provide the best shopping experience and after-sale services. We provide a 5-year warranty from the date of purchase stated in the receipt.
Please contact us through [email protected] for further assistance.
1- Send a picture or a video of the product by the problem and you will be contacted by one of our customer service representatives to make a request to issue a bill of lading within 48 hours.
2- After receiving the bill of lading number from the customer service department, head to the nearest Aramex branch and hand in the product.
3- The product is inspected by the Warranty and Maintenance department.
4- After the repair process, one of our customer service representatives contacts the customer to send back the repaired product.
5- The repair process by the Warranty and Maintenance department takes 14 days from the date of receiving the product.
Terms of Repair:
1- Do not remove the serial number label on the product or box.
2- The product must be in its original condition, without any exposure to normal wear or tear to the material, deteriorations or accidents resulting from malicious or negligent acts.
1- After warranty has expired, which is after five years of purchase, the customer bears all expenses (maintenance + shipping).
2- The maintenance fees is decided by the Repairs department.
*Terms and conditions apply.